Hoed Research is a Customer Experience Management company specialising in Mystery Shopping and Real-time Customer Feedback.

 

Hoed Research gather and analyse customer service feedback and provide impartial, real-time information that enables your business to achieve breakthrough levels of service performance and customer satisfaction.

Based in New Zealand, Hoed Research is the parent company For both Hoed Mystery Shopping and Vigil

HOED is proud to be associated with the following organisations.

           Turn your customers into advocates with Hoed Mystery Shopping

 

 

When customer service is the core of your business, you need to deliver the highest possible standard, but knowing where your team excel and where they need additional training isn’t always straightforward. With regular mystery shopping, you can ensure your team are representing your business and treating your customers in the way they should.

Hoed Mystery Shopping delivers a simple, prompt solution, gathering and analysing customer service feedback on your behalf. We’ll provide you with the accurate, impartial information you need to manage your team, and ensure they’re performing to the standard you need.

 

Tailored Solutions

With a professional field force that covers all major demographics and locations throughout New Zealand, Hoed can create a tailored solution to meet the needs of your business. We can also assist with tactical decision-making, by evaluating your current customer service offering and providing you with recommendations on areas that can be refined.

 

Competitor Comparison

Ensure you’re positioned well against similar businesses with a competitor comparison. We’ll provide objective information on your competitor’s performance and offering, so you know where you stand.

 

Compliance Audits

Your brand should always be represented appropriately. We can evaluate your brand’s position in store and provide you with feedback and recommendations.

 

Best Shop Surveys

Hoed undertake large-scale mystery shops for business awards and group competitions.

 

If you’re looking to reach a new level of customer service, we can guide you in the right direction. 


Find out more about Hoed Mystery Shopping here or contact us to discuss your business needs.

 

 

           The Voice of the consumer is getting louder. Are you listening? 

 

 

Receiving and responding to customer feedback is the fastest, most direct path to customer satisfaction and helps you avoid costly brand damage from negative social media posts. 

Vigil collects and analyses real-time customer feedback and provides impartial information that enables your business to monitor service performance and achieve breakthrough levels of customer satisfaction.

 

Vigil Immediate 

Vigil will customise a survey that will help you understand your customers, reach your business goals and build a positive customer service culture.

Vigil will create point of sale material inviting your customers to submit feedback. If great or poor feedback is received, Vigil will send an immediate alert to key people in your organisation, allowing them to respond to customer service successes or issues.

Vigil’s user-friendly dashboard makes managing the customer experience quick and easy.

 

Vigil for Suppliers of Alcohol

Failing to request identification for alcohol purchases can lead to a $10,000 fine, licence suspension or closure.

 Vigil keeps your staff vigilant by sending in young shoppers to purchase alcohol and fill out a survey which will immediately alert the owner if identification is not requested.

 

Vigil Personalised Marketing 

Insights and learnings from a closer relationship with your customers is the key to improving your service.

Vigil keeps prospective customers close with personalised customer experience.  We invite them to provide feedback and insights during their path to purchase so you can react appropriately to close the sale. 

 

 
Customers can provide feedback easily using their smartphone, tablet or computer, via QR code, txt or URL.

Customers can provide feedback easily using their smartphone, tablet or computer, via QR code, txt or URL.

Real-time online customer feedback allows you to act now. Vigil sends alert messages straight to you via email or txt so you can respond immediately.

Real-time online customer feedback allows you to act now. Vigil sends alert messages straight to you via email or txt so you can respond immediately.

 

GET IN TOUCH TO FIND OUT HOW HOED CAN HELP GROW YOUR BUSINESS.

 

                                       Richard Potton                                    General Enquiries
                                          Managing Director                                sales@hoed.co.nz
                                          richard@hoed.co.nz                                 0800 164 470                    
                                          027 448 4473                                          Fax: +64 9 579 07

                 

Building 3, 195 Main Highway, Ellerslie, Auckland 1051

PO Box 87-007, Meadowbank, Auckland 1742