When customer service is the core of your business, you need to deliver the highest possible standard, but knowing where your team excel and where they need additional training isn’t always straightforward. With regular mystery shopping, you can ensure your team are representing your business and treating your customers in the way they should.
Hoed Mystery Shopping delivers a simple, prompt solution, gathering and analysing customer service feedback on your behalf. We’ll provide you with the accurate, impartial information you need to manage your team, and ensure they’re performing to the standard you need.
With a professional field force that covers all major demographics and locations throughout New Zealand, Hoed can create a tailored solution to meet the needs of your business. We can also assist with tactical decision-making, by evaluating your current customer service offering and providing you with recommendations on areas that can be refined.
Ensure you’re positioned well against similar businesses with a competitor comparison. We’ll provide objective information on your competitor’s performance and offering, so you know where you stand.
Your brand should always be represented appropriately. We can evaluate your brand’s position in store and provide you with feedback and recommendations.
Best Shop Surveys
Hoed undertake large-scale mystery shops for business awards and group competitions.
If you’re looking to reach a new level of customer service, we can guide you in the right direction.
Find out more about Hoed Mystery Shopping here or contact us to discuss your business needs.